Udacity’s mission is to democratize education. We’re an online learning platform offering groundbreaking education in fields such as artificial intelligence, machine learning, robotics, virtual reality, and more. Focused on self-empowerment through learning, Udacity is making innovative technologies such as self-driving cars available to a global community of aspiring technologists, while also enabling learners at all levels to skill up with essentials like programming, web and app development. If you love a challenge, and truly want to make a difference in the world, read on!
A Student Service Coordinator is a teacher, mentor, technically sharp that loves to learn and help others. The Coordinator will be responsible for managing our mentors making sure they deliver the best student experience, respond to student queries and execute the projects that will make our students graduate. Call it an Operation Analyst for education.
This role will help in the data and artificial intelligence related Nanodegrees. Ultimately, we’re looking for someone who is comfortable wearing a lot of hats and is good at making things happen, who is able to do more than what is in the “job description”.
- Nurture the Mentors Nanodegree Community with strong presence
- Support mentors with technical issues/Escalations/Training
- Help students with technical doubts
- Identify potential content problems and dropping points helping to fix them
- Execute projects that enhance the user experience.
- + 1 years of experience with Python and Pandas
- + 2 years working in data related/analytical jobs (Pivot tables, BI, Queries, etc)
- + 2 years on customer facing roles
- Able to work independently in extremely fast paced, team environment; entrepreneurial mindset
- Fluent English, Spanish is a plus
- Working experience in high productivity environments
- Experience with Educational products is a plus
We are an equal opportunity employer and value diversity at our company. Women, people of color, members of the LGBTQ community, individuals with disabilities are strongly encouraged to apply.